Shipping
Eddycrest offers door-to-door* flat-rate shipping for Canada & the US for all provincial and state major routes. The flat-rate shipping is included for the continuous 48 mainland states. Please make sure to provide your complete shipping information when ordering. If ordering from Alaska, Hawaii or outside of Canada and the US please contact us at hello@eddycrest.com directly to inquire about specific shipping costs to your area.
* Please note that our shipments are door-to-door for houses and to the building door for apartment buildings (not directly to your apartment unit). Our shipping services do not include in home delivery.
how does the furniture get shipped?
Your furniture will arrive on a pallet. The furniture comes in subsections with manageable boxes for easier transport, but please note that some assembly is required. We provide clear assembly instructions, and if you have any questions or run into any issues, we would be happy to schedule a call to assist you. We do not ship the furniture fully assembled, as doing so increases the risk of damage during transit and can make it difficult to move the pieces through elevators, doorways, or basements.
when shipping to the USA
The CBP (U.S. Customs and Border Protection) requires orders over $2499 USD to provide a US Tax ID (EIN or SSN) for customs purposes. Once your order is ready to ship we will reach out to obtain this information required for your shipments commercial invoice. Read this article by the CBP, Why is a supplier requesting my social security number (SSN)?, for more information on why it requested when importing from Canada to the US.
For international shipments Eddycrest goes above and beyond to make your shopping experience seamless and hassle-free. We cover brokerage fees associated with the shipment of your furniture, ensuring a transparent and straightforward process. However, it's important to note that, on occasion, the U.S. Customs and Border Protection may impose local taxes at the final destination where your furniture will be delivered. While we strive to minimize any additional costs, these local taxes are beyond our control and are determined by the customs regulations of the destination country. We appreciate your understanding and remain committed to providing you with the best service possible. If you have any questions or concerns, please feel free to reach out to our customer support team.
Please note Eddycrest products are also available for pick-up from our Woodstock, Ontario shop. It is a great option for those in and around South-western Ontario who want to see a beautiful part of the Province. Please place your orders ahead of time, we will notify you when your order is ready to pick up and we can arrange a pick up date/time. Feel free to ask us about some seasonal travel must sees. Eddycrest is conveniently located just over two hours from Buffalo and Detroit and just over an hour from the Greater Toronto Area.
We use commercial delivery through some of the major third party shipping companies (ie, Fedex, Purolator, YRC, Day Ross...). Once you have received your furniture please ensure all packages are in good condition prior to signing the delivery slip from the shipping company. If there are any issues with your shipping please call us immediately and we will help address the issues.
For returns and exchanges visit our Terms and Conditions information.