We want you to love your Eddycrest Furniture and if there are any issues we are here to help you trouble shoot, contact us at firstname.lastname@example.org or directly at (+1) 519.788.0736.
These are some of the issues you may encounter:
Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item. We can then help toubleshoot, evaluate the issue and make it right. If there have been visual damages due to shipping please take pictures to record the damage, this will help us in following up with our shipping provider. None the less, we will make any required fixes are done or deliver a new replacement unit if required.
We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need your receipt for proof of purchase. Please note return shipping costs are to be covered by the customer.
To start a return, contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we have received your return item, you will be automatically refunded through your original payment method. Please allow 3-5 business days for your bank or credit card provider to process your refund.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products, special orders or personalized items. Please reach our to use if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.